Holiday & Gift Return Disclaimer (Update, 12/2/24)
Purchases made from November 15th - December 2nd, 2024 can be returned by January 3rd, 2025. Purchases after December 2nd are subject to our regular 31 day return policy.

The MuskOx Team will be slow to, or unable to fulfill orders from Salt Lake City, UT and Detroit, MI during the following dates:

• December 25th, 2024
• December 31st, 2024
• January 1st, 2025

Returns
We want you to purchase from MuskOx with confidence so we recommend adding re:do to your order during checkout. If re:do is not added at the time of checkout you will be responsible for the shipping fees on your return. We are not able to retroactively add re:do once the order has been processed. MuskOx accepts domestic returns for unwashed and unworn full price items up to 31 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you wish to return a sale item you will be provided an in store/online credit for the sale prices. International orders are not subject to returns.

Click Here to process a return of a full price item.

To return an item you bought on sale, please email our team at service@gomuskox.com and we will provide you an in store/online credit for the sale price. If a flannel bundle is ordered and you wish to only partially return, you will be responsible for the full price of the items you keep and be refunded the difference.

Refunds
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Exchanges 
We will replace items if they arrive defective or damaged. If you need to make an exchange please Click Here. To be eligible for an exchange, re:do must be added at the time of checkout to all domestic orders. If re:do is not added at the time of checkout you will be responsible for the shipping fees on exchanges. We are not able to retroactively add re:do once the order has been processed. Your item must be in its original condition and original packaging. Once we receive the package, we will process your exchange and ship out a new item. International orders are not subject to exchanges.